Returns & Refund
We will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Sometimes, the order had arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
2. Orders not Received.
We will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
3. Products Damaged.
We offer a full refund or a replacement if the packages arrived are badly damaged.
We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
4. Incorrect or Missing Products.
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
a. For incorrect products, we offer a full refund or replacement.
b. For products with the wrong color, size which doesn’t affect product function, etc., We offer a refund or resend if you provide the pictures showing that.
c. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing that affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
Notes:
For the size problem, we will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with it quickly.
5. Orders Cancellation.
For orders cancellation, we offer a full refund before products are processed by warehouses.
Important Interpretation
Force Majeure.
We take no responsibility for any product damage or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquakes, floods, virus, storms, heavy snow, customs inspection
Unacceptable return.
We shall not accept any unreasonable return, including but not limited to:
- The buyer does not like it.
- The buyer ordered the wrong items or SKU.
- The shipping address was provided incorrectly.
- Product difference was negotiated in advance.
- Tracking information deleted by logistics companies or local post offices.
We always try to offer the best service. If you have any other questions, please feel free to contact us.